Salesforce is number one in the business!
June 13, 2019

Salesforce is number one in the business!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce Platform (formerly Salesforce App Cloud)

The Sales Team uses this to make sure we are best utilizing the resources we have within Salesforce. We use the options available to make sure that interactions with customers are recorded and easily accessible for future use. We also make sure to use this to seamlessly integrate our marketing and sales teams with all client efforts. I have used Salesforce in both of my most recent jobs and it has been a life saver for customer interaction and information logging. It is truly the most integrative CRM on the market.
  • Monitors and tracks customer interaction.
  • Allows easy access to customer records for all departments for a seamless transition.
  • Easy integration with all other apps and programs.
  • Easily customized which makes for a difficult transition from job to job—you may know Salesforce, but it will be different everywhere.
  • The bare-bones app is not as intuitive as a customized version.
  • Less use of resources outside of Salesforce because all teams are integrated.
  • Increase in sales because of the overall ease of tracking.
Salesforce is an incredible improvement over the other systems I have used in the past.
Salesforce is particularly helpful in situations where different departments need to touch the same account for different steps along the sales process. It allows all information to pass seamlessly from department to department without need for revisiting the same conversations. Marketing and Sales can talk easily between each other and make sure leads are being serviced in the best way possible.