Salesforce CMS for your everyday customer experience
November 12, 2020

Salesforce CMS for your everyday customer experience

Chrissie Nelms | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce CMS

We are using SF CMS as a whole organization. The only problem I am aware of is charging credit cards for customers' orders. We are currently having to use a different platform. That platform pushes orders to SF then SF pushes orders to our shipping database.
  • Organization.
  • Easy workflow with specific fields easy for export.
  • Only some fields can be exported.
  • Easier transition from customer files to same customer files.
  • Too expensive when just starting out. Have to use a smaller platform until business grows.
  • Great integration API with multiple platforms.
Salesforce has a little bit of all the platforms we have used. Zendesk does not do as much as SF so you would need to have another platform to complete all tasks.

Do you think Salesforce CMS delivers good value for the price?

Yes

Are you happy with Salesforce CMS's feature set?

Yes

Did Salesforce CMS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Salesforce CMS go as expected?

I wasn't involved with the implementation phase

Would you buy Salesforce CMS again?

Yes

Once SF CMS is set up, it is extremely easy to use and compatible with other platforms.
Anytime we have needed help creating new pages or fields we have received help quickly.
SF CMS is well suited for inventory control with customers orders and data within their customer file. Unfortunately if something goes wrong it is impossible to troubleshoot yourself, you need to receive help from someone at SF.

Salesforce CMS Feature Ratings

WYSIWYG editor
Not Rated
Code quality / cleanliness
7
Admin section
7
Page templates
7
Library of website themes
Not Rated
Mobile optimization / responsive design
Not Rated
Publishing workflow
7
Form generator
7
Content taxonomy
Not Rated
SEO support
Not Rated
Bulk management
7
Availability / breadth of extensions
Not Rated
Community / comment management
7
API
8
Internationalization / multi-language
Not Rated
Role-based user permissions
8