Salesforce for organization
April 26, 2022

Salesforce for organization

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce Marketing Cloud Personalization

Prospecting, tracking activity & prospect interaction, housing contacts, keeping notes on my accounts, performance KPIs, quota & pipeline attainment.

Business Problems: organization, activity tracking, one-stop-shop for all accounts.
  • Performance dashboards & activity tracking.
  • Integrations with ZoomInfo & LinkedIn.
  • List views & contact views.
  • We use Salesforce classic which is slow & doesn't have a great UI in my opinion.
  • I wish you could hover over contacts and view recent activity.
  • Lots of glitches that are time-consuming (when editing a contact, there are a lot of error messages).
  • Positive: organization & tracking emails automatically.
  • Positive: ability for anyone in the org to look at interactions.
  • Negative: time consuming to use it to its full potential, causing me to leverage Groove more often.
Content Author / Administrator
Salesforce offers the best features.

Do you think Salesforce Sales Cloud delivers good value for the price?

Not sure

Are you happy with Salesforce Sales Cloud's feature set?

Yes

Did Salesforce Sales Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Salesforce Sales Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy Salesforce Sales Cloud again?

Yes

Well Suited: exporting contacts, researching accounts, stack ranking yourself against other teammates' performance.
Less appropriate: there aren't many ways to "mass edit" contacts or accounts - making it manual.

Salesforce Sales Cloud Feature Ratings