Best CRM On the Market But Only When Implementation and Training Handled With Care
Overall Satisfaction
- Open source platform, so organizations can customize applications.
- Increases sales - as long as users adopt the system.
- Salesforce does not support non-enterprise organizations well. That is where partner organizations can make a big difference.
- Users must adopt the system for all the promises Salesforce makes to come true.
- If implementation fails, the systems fails. Executives must give employees time to implement the system.
- Training is key to successful implementation and adoption. This requires help from a partner organization.
- We are growing rapidly and have increased sales by 30% this year.
- We have increased our contacts and leads exponentially.
Product Usage
- Sales opportunity visualization.
- Sales and marketing pipeline management.
- Contact management.
Evaluation and Selection
ZohoCRM.
Implementation
- Implemented in-house
- Professional services company
We are a Salesforce consulting company.
Training
- Online training
- In-person training
- Self-taught
No, in order to really see ROI, it's important to get training from an expert. If people don't know how to use the software, they won't use it and the whole initiative fails.