Powerful database but clunky UI and high TCO
Updated April 29, 2015
Powerful database but clunky UI and high TCO
Score 5 out of 10
Vetted Review
Verified User
Software Version
Professional
Overall Satisfaction with Salesforce.com
All team members use Salesforce, not only our sales people. For instance, our market research team uses Salesforce to mine contacts for their research. Finance is not actively using it though, except to pull the sales numbers. HR is not using it.
- The database is very powerful
- The system is very stable and scalable
- Salesforce is the leader in the game, so not going away anytime soon
- Does not provide API out of the box to Professional users and a lot of fixes to Salesforce flaws require paying for the API, and paying for third-party apps, and paying for consultants and admins to help get this set up properly. TCO is much higher than the list price of the license.
- User Interface is very dated, clunky, not user friendly.
- Company is not responding to user requests. On their community forum, you can lots of basic user requests repeatedly made over the years, and no response from Salesforce. Email integration is very poor for instance.
- Hard to compare to what we would have got from another vendor.
Selection is ages ago, so hard to make such a statement. Bottom line is Salesforce is still the leader in the space by a wide margin.
Salesforce Sales Cloud Feature Ratings
Using Salesforce.com
60 - All functions