Salesforce.com = TheBomb.com
Updated November 11, 2015

Salesforce.com = TheBomb.com

Sally Williams | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Modules Used

  • SalesCloud
  • Chatter
  • Data.com
  • Content
  • Knowledge

Overall Satisfaction with Salesforce.com

In my previous workplace we used Salesforce.com wall-to-wall. Marketing used it to push leads to sales, Sales used the system to manage their pipeline and forecast revenue for the company. Once the prospect became a customer, our service organization used it to manage customer support questions, foster growth with our customer community and maintain customer satisfaction through surveys. This gave us a 360 degree view of our customer. Our motto as a company was "if its not in Salesforce -- it didn't happen."
  • Customization to match your companies terminolgoy and culture.
  • Visability into the key performance indicators to manage your company.
  • Accountability for each team to set goals and see their real-time results toward these goals.
  • Permissions for users in the Professional Edition.
  • Calendar function consistent integration with Outlook.
  • The cost to attend Dreamforce.
  • Increased employee effiency through dashboards & reporting in real-time.
  • Time management - we know where we are spending our time.
  • Customer community has access to an entire portal!
I've used ACT, Oracle & Sugar -- there is absolutely no comparison. The ease of use for the end user & visibility for management is years ahead of the other products I used.
If your company has no desire to grow or reduce time spent on preparing reporting manually -- Salesforce.com isn't the product for you.

Salesforce Sales Cloud Feature Ratings

Customer data management / contact management
10
Workflow management
10
Territory management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
8
Contract management
10
Quote & order management
7
Interaction tracking
10
Channel / partner relationship management
10
Case management
10
Call center management
10
Help desk management
10
Lead management
10
Email marketing
8
Task management
10
Billing and invoicing management
8
Forecasting
10
Pipeline visualization
10
Customizable reports
10
Custom fields
10
Custom objects
10
Scripting environment
10
API for custom integration
10
Single sign-on capability
10
Social data
10
Social engagement
10
Marketing automation
10
Compensation management
10
Mobile access
10

Using Salesforce.com

Salesforce Implementation

Salesforce Reliability