Overall Satisfaction with Salesforce.com
In my previous workplace we used Salesforce.com wall-to-wall. Marketing used it to push leads to sales, Sales used the system to manage their pipeline and forecast revenue for the company. Once the prospect became a customer, our service organization used it to manage customer support questions, foster growth with our customer community and maintain customer satisfaction through surveys. This gave us a 360 degree view of our customer. Our motto as a company was "if its not in Salesforce -- it didn't happen."
- Customization to match your companies terminolgoy and culture.
- Visability into the key performance indicators to manage your company.
- Accountability for each team to set goals and see their real-time results toward these goals.
- Permissions for users in the Professional Edition.
- Calendar function consistent integration with Outlook.
- The cost to attend Dreamforce.
- Increased employee effiency through dashboards & reporting in real-time.
- Time management - we know where we are spending our time.
- Customer community has access to an entire portal!
I've used ACT, Oracle & Sugar -- there is absolutely no comparison. The ease of use for the end user & visibility for management is years ahead of the other products I used.