Some Salesforce experience...
February 07, 2018

Some Salesforce experience...

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Professional

Overall Satisfaction with Salesforce.com

We used SalesForce across marketing and sales departments as our CRM. We paired it with our marketing automation software to track, manage, and nurture our leads/accounts.

Pros

  • In-depth reporting
  • Customized contact and company properties
  • Easy to use and segment accounts

Cons

  • No live support - unless it is an urgent matter, there is no phone number to call. Support tickets are submitted via email and it takes a while for them to respond.
SalesForce is a better CRM, HubSpot is great for marketing automation. They have integration together, so efforts are optimized when they are paired together. They each have their strengths and weaknesses, but as per my first remark, you can easily tell where they fall on the spectrum.
SalesForce is a great tool for companies that are looking for a database to store, manage, and nurture their leads and existing accounts. With in-depth reporting, you can generate analytics on almost any scenario.

Salesforce Sales Cloud Feature Ratings

10.0
Customer data management / contact management
10
Workflow management
Not Rated
Territory management
Not Rated
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
Not Rated
Quote & order management
Not Rated
Interaction tracking
Not Rated
Channel / partner relationship management
Not Rated
Customer Service & Support ()
Not Rated
10.0
Lead management
10
Email marketing
10
10.0
Task management
10
Reporting
10
10.0
Forecasting
10
Pipeline visualization
10
Customizable reports
10
10.0
Custom fields
10
Custom objects
10
Scripting environment
Not Rated
API for custom integration
Not Rated
10.0
Role-based user permissions
10
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
10.0
Marketing automation
10
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated

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