A must have for sophisticated organizations
Updated February 28, 2023
A must have for sophisticated organizations
Score 10 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Modules Used
- SalesCloud
- Chatter
- Data.com
Overall Satisfaction with Salesforce.com
SFDC is currently used by my organization to track all aspects of the sales cycle and is instrumental in forecasting for the overall health of the business. Not only do sales touch this tool on a daily basis, but the finance, marketing and legal touch the platform frequently to help streamline work processes.
- Customizing to suit your sales organizations needs
- Extreme detail in pulling reports that are pertinent to individual reps as well as the entire business
- Seeing how company is faring month to month with sales
- It would be helpful to have better calendar integrations as well as 3rd party integrations.
- Upon selling the platform to a business, having some preset reports/dashboards built out for reps from the get go.
- SFDC has helped keep the sales team on top of their goals and show their measured success or failures.
- It has allowed our organization deeper insights into individual activities which help with annual employee reviews.
- It has given our finance team in-depth knowledge of expected revenues that should flow in which allows for better forecasting to investors.
Salesforce is far superior in my opinion as it has more functionality and has been around a lot longer. The only drawback is Salesforce is also more expensive, but the various uses for SFDC immediately outweigh the cost since it allows all aspects of your business to be on the platform and monitor performance effectively.
Do you think Salesforce Sales Cloud delivers good value for the price?
Yes
Are you happy with Salesforce Sales Cloud's feature set?
Yes
Did Salesforce Sales Cloud live up to sales and marketing promises?
Yes
Did implementation of Salesforce Sales Cloud go as expected?
Yes
Would you buy Salesforce Sales Cloud again?
Yes
Salesforce Sales Cloud Feature Ratings
Using Salesforce.com
398 - Track performance and deal pipeline
2 - Extreme proficiency in SFDC and know every in and out.
- Pipeline management
- forecasting
- Account management
- Contacts
- Contract signing
Evaluating Salesforce and Competitors
- Product Features
- Product Usability
- Product Reputation
The product needed to match what my organization needed. SFDC matched all aspects for our demand and supply business perfectly.
I wouldnt
Salesforce Implementation
- Implemented in-house
- time it took from start to finish
Salesforce Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Immediate help available Support understands my problem Support cares about my success Quick Initial Response | Escalation required |
No we did not as we have in house SFDC person
Using Salesforce
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Convenient Feel confident using Familiar | None |
- Gmail integration
- Calendar integration
Yes, but I don't use it