Item: Salesforce Sales Cloud
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

Salesforce is being used across the business and organization. We are growing our footprint of the usage everyday. The sales cloud is widely used. We also use the service cloud. It gives one place for the business directors and VPs to have a snapshot of the sales and opportunities and the growth of the business.

Pros and Cons

The reporting tools are easy to use and publish
The business can see all the accounts easily
The reps can easily use the platform and get paid based the business they bring in. It motivates them to do more business.

Survey on Salesforce can be free integration provided in the tool itself
Multi level picklist is a pain to maintain

Return on Investment

SFDC gives a good overview to the business leads of all the reps and their business reporting to them
It is easy to setup Salescalls and events
Easy to track opportunities

Alternatives Considered

Sugar CRM, Clarify

Other Software Used

Microsoft Teams, Zscaler Web Security, Pluralsight

Likelihood to Recommend

I look at Salesforce from an integration developer perspective. We have multiple ways to use SOQL and at least 2 ways to insert and delete records. The bulk feature is easy to use and helps us upsert up to millions of records without hassle. It is hard to maintain accounts when there are multiple levels of them.

Excellent CRM tool

Software Version

Modules Used

Overall Satisfaction with Salesforce.com