Salesforce.com is a force for sales marketing and serivce

It's seamless and mobile and desktop UI both are easy to use. We can also customize it to use with our sales and marketing process, which makes it easier for daily users to adopt. Integration with our ERP to auto-generate sales documents has helped us reduce a lot of effort and redundant work to be done by finance.

They are quick to respond and, as we can grant account login access, they can see and assist remotely. There are multiple channels to raise issues, availability to exchange ideas, and a lot of self-help articles--the support is very good. There are multiple tiers, which increases the response time.

It's great if you have a uniform, standardized process where you wouldn't need to customize a lot and use out-of-the-box functionality. If you do have complex processes, there will be a need for customization and making sure they are well optimized to not hit the governor limits. It's less appropriate if you are looking for a lower-cost solution, as it's a premium subscription app.