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Solid when coupled with Salesforce CRM/other Salesforce applications
May 14, 2021

Solid when coupled with Salesforce CRM/other Salesforce applications

David Nero | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce Experience Cloud (formerly Salesforce Community Cloud)

Salesforce Experience Cloud (formerly Salesforce Community Cloud) is being used for a few departments. It addresses the business problem of needing a digital environment for employees to share content. It addresses the need for an intranet for staff to share content related to a particular service. Salesforce Experience Cloud (formerly Salesforce Community Cloud) is a good option for organizations that have implemented Salesforce for CRM, IT support, case management, etc. Salesforce Experience Cloud (formerly Salesforce Community Cloud) also addresses the business problem of having a solid digital presence to share content with colleagues.
  • Organize content
  • Allow self service
  • Easy to configure
  • Content management system is not great
  • Overall backend usability
  • Content management
  • Design
  • Accessibility
Salesforce Experience Cloud (formerly Salesforce Community Cloud) is better when you are using Salesforce for applications. Drupal is a solid open-source web content management system for internal and external websites, but if you are using Salesforce for services or case management, the Salesforce Experience Cloud (formerly Salesforce Community Cloud) integration allows self-service for cases out of the box.

Do you think Salesforce Experience Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Experience Cloud's feature set?

Yes

Did Salesforce Experience Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Experience Cloud go as expected?

Yes

Would you buy Salesforce Experience Cloud again?

Yes

It's a good product if you are going to leverage Salesforce for a lot of applications. The product is well suited to serve as a collaboration portal with internal or external customers. It's likely less appropriate for fully public-facing websites where the importance is purely on look and feel vs. substantive content or collaboration.