Celebrate your community in the clouds!
Updated December 06, 2022
Celebrate your community in the clouds!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Salesforce Community Cloud
Community Cloud is being utilized as an internal employee intranet at my current organization. 12 different companies under one parent umbrella are able to access the Intranet, see data specific to them (alerts, announcements, volunteer events, knowledge articles, etc.), and communicate amongst each other. We have a team directory available with photos for everyone. We also have a streamlined ticketing system so each division can submit tickets based on their company.
- Customizable UI with the ability for design.
- Easy to use plugins to customize your page fully without any code.
- Interactive.
- Connected to the internal database.
- Great drag-and-drop functionality, but more difficult to control without fully coding the page.
- I would like more functionality around knowledge articles.
- I would like an easier way to adjust the log-in page and options.
- Company-wide communication improvement.
- Hosting of company documentation and policies to remove other 3rd party vendors and costs.
- Sourced resources based on specific requests for more streamlined processes, company-wide.
Community Cloud is directly connected to the database (Salesforce), so there is no need for a 3rd party or an API to bring systems together. This means that CRM users can see all Intranet items from Salesforce directly. It's also extremely straight forward in use, but can be impressively enhanced once a Salesforce expert takes the reigns. The options are endless!
Do you think Salesforce Experience Cloud delivers good value for the price?
Yes
Are you happy with Salesforce Experience Cloud's feature set?
Yes
Did Salesforce Experience Cloud live up to sales and marketing promises?
Yes
Did implementation of Salesforce Experience Cloud go as expected?
Yes
Would you buy Salesforce Experience Cloud again?
Yes