Community Cloud: User Perspective
December 17, 2019

Community Cloud: User Perspective

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce Community Cloud

The entire organization was using SalesForce Community Cloud but my experience was focused around the customer success department. Streamlined everything into one spot for our team to log our information and keep up with what was happening with our customers and partner ecosystem.
  • Streamlined all information into one spot.
  • Allowed our team to keep up with what was going on with our customers and partner ecosystems.
  • Definitely experienced some bugs saving information.
  • Lag time when loading between pages was rare, but did happen on several occasions.
  • Organization amongst our internal team.
  • Organization amongst our external partners.
Salesforce Community Cloud was purchased by the company and I was not a decision-maker or involved in the implementation process. Simply a user.
Quick response times and had actual people there to help find a resolution, not just a bot.

Do you think Salesforce Experience Cloud delivers good value for the price?

Not sure

Are you happy with Salesforce Experience Cloud's feature set?

Yes

Did Salesforce Experience Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Experience Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy Salesforce Experience Cloud again?

Yes

Perfect for the partner network our company was building out at the time. It definitely helped us figure out how to best manage those relationships.