Best e-commerce SaaS on the market
May 06, 2020

Best e-commerce SaaS on the market

Siddarth Upadhya | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce Community Cloud

Firstly, Salesforce Community Cloud is one of the best cloud-based SaaS eCommerce solutions in the market. We at our company using it mostly in our marketing team. The best feature, which is working perfectly for us, is the creating of sites. It helps to be in touch with all peers, members, and clients at one spot. Many inbuilt features like data/file sharing, customization, personalization, integration, chatter, etc. are working perfect for us.
  • Best customer experience
  • Helps accelerate sales
  • Best productivity outcome
  • Creation of communities
  • Still many to mention :)
  • Pricing can be better
  • Mostly works better for mid-size or big companies
  • It helps keep things smooth and efficient
  • One can track any activity from anywhere
  • Customer response
  • It's the best ROI for us to-date
After evaluating others on the market, we found that Salesforce Community Cloud comes with many more features than it competitors. Also Salesforce Community Cloud is way more user-friendly than others. And above all, we were looking for faster sales support in which Salesforce comes out on top. And many of our business partners also recommend Salesforce. So after taking the demo of all, it was easy for us to make our decision.
The support is the best part of Salesforce Community Cloud. There is not even a single instance that we have had to escalate an issue and not had it be promptly addressed. Yes, there were times when it took longer as per expectation, but if we count overall then that doesn't make much difference to us.

Do you think Salesforce Experience Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Experience Cloud's feature set?

Yes

Did Salesforce Experience Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Experience Cloud go as expected?

Yes

Would you buy Salesforce Experience Cloud again?

Yes

We knew what features we wanted and after evaluation, we zeroed in on Salesforce Community Cloud. There are many scenarios, like business integration, in which it helps us fetch the data from any system. In sales, it helps creation opportunities. It helps to share files/data without any issues. We can access it on mobile that one of the best parts I would say as one is not always on the system. Doesn't matter wherever you are or at what location it helps to be in touch with other members or clients at any time.