Salesforce Portal, I mean Community, I mean Experience Cloud...
April 15, 2021
Salesforce Portal, I mean Community, I mean Experience Cloud...
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Salesforce Experience Cloud (formerly Salesforce Community Cloud)
[Salesforce Experience Cloud (formerly Salesforce Community Cloud)] is used by a number of companies I work with, from outside sales reps logging leads and sales deals. To customer service portals for customer to submit support tickets, to also use cases of being a portal for franchisee companies to get knowledge articles and support from the parent organization.
- Access to the data
- Limited login access
- Customer Support
- Cost for large number of logins
- Expensive setup when not using templates
- Templates
- Security features
- Data access
- Allowed expanded access
- Self Service capabilities
- Reduced licenses costs
Does not have direct access to the Salesforce data, must integrate and maintatin that integration which is costly. Just having a single source login is valuable.
Do you think Salesforce Experience Cloud delivers good value for the price?
Yes
Are you happy with Salesforce Experience Cloud's feature set?
Yes
Did Salesforce Experience Cloud live up to sales and marketing promises?
Yes
Did implementation of Salesforce Experience Cloud go as expected?
Yes
Would you buy Salesforce Experience Cloud again?
Yes