My first Salesforce experience went like this
April 21, 2021
My first Salesforce experience went like this
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Salesforce Experience Cloud (formerly Salesforce Community Cloud)
Salesforce Experience Cloud is used both by Service and Sales departments, and our goal is to create a customer-first digital experience that has real impact on customer loyalty and revenue.
Keeping all interactions in one place, giving first call resolution and a 360º overview about customer interaction is valued in this tool.
Keeping all interactions in one place, giving first call resolution and a 360º overview about customer interaction is valued in this tool.
- Service and Support
- personalization capabilities
- journey mapping
- Pricing
- Complex integration with non salesforce products
- Training Time
- Customer Overview
- Integration
- Community
- Improve Customer Loyalty
- Keep Information Simple and Organized
- Integration with other tools simple
Do you think Salesforce Experience Cloud delivers good value for the price?
Yes
Are you happy with Salesforce Experience Cloud's feature set?
Yes
Did Salesforce Experience Cloud live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Salesforce Experience Cloud go as expected?
Yes
Would you buy Salesforce Experience Cloud again?
Yes