Salesforce Experience Cloud - A feature rich tool
May 13, 2021
Salesforce Experience Cloud - A feature rich tool
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Salesforce Experience Cloud (formerly Salesforce Community Cloud)
We are using Salesforce Experience Cloud for the whole organization to offer a portal for employee engagement. It is integrated with Service Cloud and the portal built on Salesforce Experience Cloud is very scalable and easy to manage. It is easy to configure, enabling faster development, testing, and delivery of new features and enhancements.
- Ease of integrations with other systems.
- Excellent customer support.
- Easy to configure and maintain.
- It is expensive.
- Extensive training requirements.
- Knowledge base support has a lot of room of improvement.
- Search and chatter are great features we use currently.
- Seamless experience on different devices makes it easy to connect with customer.
- Improved customer experience.
We already have Salesforce Sales and Service Cloud and integration with Salesforce Experience Cloud is easier to configure and manage.
Do you think Salesforce Experience Cloud delivers good value for the price?
Yes
Are you happy with Salesforce Experience Cloud's feature set?
Yes
Did Salesforce Experience Cloud live up to sales and marketing promises?
Yes
Did implementation of Salesforce Experience Cloud go as expected?
Yes
Would you buy Salesforce Experience Cloud again?
Yes