Overall Satisfaction with Salesforce Experience Cloud (formerly Salesforce Community Cloud)
We use it in the department that I lead. It helps us to collaborate and makes our job so much easier. It gives us a lot of data and increases customer satisfaction. It's very powerful and easy to use.
- Integration with Salesforce sales
- It's very easy to manipulate and modify data structures
- The ability to create a test instance for training my colleagues
- Flexible system of roles and access
- Some time to load
- It takes a lot of practice to learn the main features
- I would like more settings for reports
- All in one place
- Amazingly customizable
- Integrate with Outlook (I don't really like it, but we use Outlook)
- Our clients have become more satisfied and loyal to us
Do you think Salesforce Experience Cloud delivers good value for the price?
Not sure
Are you happy with Salesforce Experience Cloud's feature set?
Yes
Did Salesforce Experience Cloud live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Salesforce Experience Cloud go as expected?
Yes
Would you buy Salesforce Experience Cloud again?
Yes