An excellent way of working with clients for the money
June 01, 2021

An excellent way of working with clients for the money

Андрей Жеребцов | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce Experience Cloud (formerly Salesforce Community Cloud)

We use it in the department that I lead. It helps us to collaborate and makes our job so much easier. It gives us a lot of data and increases customer satisfaction. It's very powerful and easy to use.
  • Integration with Salesforce sales
  • It's very easy to manipulate and modify data structures
  • The ability to create a test instance for training my colleagues
  • Flexible system of roles and access
  • Some time to load
  • It takes a lot of practice to learn the main features
  • I would like more settings for reports
  • All in one place
  • Amazingly customizable
  • Integrate with Outlook (I don't really like it, but we use Outlook)
  • Our clients have become more satisfied and loyal to us

Do you think Salesforce Experience Cloud delivers good value for the price?

Not sure

Are you happy with Salesforce Experience Cloud's feature set?


Did Salesforce Experience Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Salesforce Experience Cloud go as expected?


Would you buy Salesforce Experience Cloud again?


Figma, Notion, Jira Service Management (Jira Service Desk), FullStory, Todoist: To-Do List & Task Manager, Elementor
We can keep all content in one place. The idea to combine many Salesforce services into one is not bad, but sometimes this monstrosity gets in the way. Now we are looking toward WordPress, but earlier we created a website based on Salesforce. I liked the built-in templates, the intuitive constructor, and the speed of the builder.