A great investment for your organization if you're up for the challenge

Highly recommended for any organization that has a champion and is willing to take the leap. The only dissatisfied users are those who have a poor implementation (often led by inexperienced volunteers). Also, having capabilities at even a small nonprofit that can be likened to those with Fortune 50s is a pretty great proposition. Salesforce's grant of free licenses to eligible nonprofits makes it affordable in the long run, but ROI ultimately comes down to how much value you strategically get out of it.

It is well suited for organizations that want a long term solution, a one-stop-shop for their entire nonprofit's data and database needs. It requires an internal champion and large buy-in from the staff. It should also be implemented by someone with experience, whether it's someone who's hired on or a consultant hired for the process. It may also require ongoing investment if you want to keep adapting it to your organization's changing needs. It is not recommended for organizations that do not have some budget to invest. It isn't as easy to simply spin up and start using with minimal training.