Salesforce Lightning allows for analytics and business intelligence in a flash!
August 28, 2018

Salesforce Lightning allows for analytics and business intelligence in a flash!

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Lightning

Overall Satisfaction with Salesforce Lightning

We use Salesforce Lightning as part of our day to day operations in several areas throughout our organization. We have been heavy Salesforce users for a number of years and when this new UI came out we had the option to try it and use it in sales, client support and account management. Salesforce allows us to standardize, build and maintain several business processes.
  • Allows for powerful business intelligence chart/graphs
  • Great sales tools like Kanban views
  • The User Interface is easy to use
  • Missing some of the functionality in Salesforce Classic
  • Takes some time to get used to if you have been using classic for a number of years
  • We were already heavy users of Salesforce which has allowed us to scale quickly
We formerly used Sugar but the comparison and differences are fairly stark. Sugar CRM is great for smaller firms and tracking basic CRM information but SF Lightning allows for a much better user experience and business intelligence. In addition, we can build apps on SF and quickly put new processes in place.
Works great for highly visual tasks but not as great for record keeping and maintence