Item: Salesforce Lightning Platform
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

Salesforce serves as a great way to organize your data and your data relationships. We use it primarily to organize our contacts and track leads to generate more users for our product.

Pros and Cons

Automation procedures
Auto full capabilities
User interface

Some glitches in terms of custom functionality.
Can be more customized for each individual user.
Report searching isn’t as easy as in Classic.

Return on Investment

Faster crunch time in terms of data entry due to automation.
Ability to prioritize important data in interface.
Better at standardizing information across users.

Key Insights

Do you think Salesforce Lightning Platform delivers good value for the price?

Yes

Are you happy with Salesforce Lightning Platform's feature set?

Yes

Did Salesforce Lightning Platform live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Salesforce Lightning Platform go as expected?

Yes

Would you buy Salesforce Lightning Platform again?

Yes

Other Software Used

Adobe Marketo Engage, Adobe PhotoShop, Adobe InDesign, Microsoft 365

When viewing multiple contacts and accounts at the same time, Lightning provides a more easily interpretable interface. When trying to generate a report, or find older reports and for merging duplicates, the system in Classic was easier to navigate.

Lightning Improvement from Classic

Overall Satisfaction with Salesforce Lightning Platform