Item: Salesforce Lightning Platform
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

I currently work as the delivery manager for Salesforce Lightning Platform. It is currently used throughout the business for marketing, sales and customer care. there are other areas of the business who use Salesforce Lightning Platform. It allows for automation of critical business processes.

Pros and Cons

Email Automation
Reporting
Dashboards

Subscribing to more reports

Return on Investment

allows quick route cause analysis
Allows older systems to be moved into salesforce and retired

Alternatives Considered

Sage CRM

Compared to Sage CRM, Salesforce Lightning Platform is leaps and bounds ahead. Sage CRM feels outdated and very slow compared to Salesforce Lightning Platform. There is a lot more ability to integrate Salesforce Lightning Platform with other APIs and systems. There is more of click not code attitude to Salesforce Lightning Platform than Sage.

Key Insights

Do you think Salesforce Lightning Platform delivers good value for the price?

Yes

Are you happy with Salesforce Lightning Platform's feature set?

Yes

Did Salesforce Lightning Platform live up to sales and marketing promises?

Yes

Did implementation of Salesforce Lightning Platform go as expected?

Yes

Would you buy Salesforce Lightning Platform again?

Yes

Other Software Used

Conga Composer, Microsoft Teams

Likelihood to Recommend

Salesforce Lightning Platform is a great CRM tool which allows a single source of truth. It allows for collaboration across teams. Using the native reporting can be somewhat complicated at times so using an add on or more of an advanced reporting tool can be helpful. Salesforce Lightning Platform allows a great audit on all that takes place and allows reporting on this also.

Salesforce Lightning Platform, everything you need

Overall Satisfaction with Salesforce Lightning Platform