Great for Internal and External Communications!
March 26, 2019

Great for Internal and External Communications!

Taylor Martz | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce Marketing Cloud Email Studio

We used Salesforce Marketing Cloud for email automation to our external partners and also our homebuyers or future prospects. We were able to create email journeys for specific products or groups of buyers, but we were also able to make one-off emails for things like seasonal items, new products, alerts, or holidays. We also used Salesforce Marketing Cloud for internal communication to employees. This way, we were able to ghostwrite for executives and stakeholders within the company, and pre-schedule communications to go out in advance. It also allowed for use to use and analyze reporting and metrics to check things like open rate, click-through, or bounce rate. It helped us find the best day to send emails and which senders (i.e. CEO, CIO, etc.) had the greatest impact on the open or click through rate (CTR).

Pros

  • Reporting, tracking history, and analytics.
  • Scheduled sends and automation tools.
  • Coding and HTML formatting, with a content builder tool for easy use for first-time users.
  • Ability to send as someone else (ghostwriting).

Cons

  • The content builder is glitchy and frequently crashes.
  • Salesforce cloud stacks go down frequently and you cannot send emails.
  • A better scheduling feature with a built out calendar would be nice.
  • Needs a better translation to Outlook; emails don't always display properly, and functions don't work when integrating with/sending to Outlook recipients.
  • Positive: Kept internal and external communications under one roof.
  • Positive: Been able to track and review analytics to senders via one platform.
  • Negative: Has limited our ability to communicate with internal employees due to restrictions from the Marketing Cloud to Outlook.
Definitely great for external marketing communications, but doesn't have as much customization as many marketers would want to see. As for internal communication, it works, BUT it is very limited when sending to Outlook, and many things either break or no longer work properly. Extra spacing is usually added and Outlook can sometimes not perform the way Salesforce Marketing Cloud expects it to.

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