Hopes of mobile access to Salesforce, crashed and burned
June 30, 2021
Hopes of mobile access to Salesforce, crashed and burned
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with Salesforce Mobile (formerly Salesforce1 Mobile App)
We use it across the organization. It is used as a supplement to Salesforce Lightning.
- Searching
- Tasks
- Call logging
- Information gathering
- It's pretty complex to use and not very straightforward as to where everything is and how to access.
- Search function needs to be enhanced. Finding accounts in the desktop version is simple and accurate. With mobile, not so much.
- It should be more customizable to enhance features frequently used.
- Search when out of the office
- Access to previous activities
- Limited ability to record activities when out of the office
- Minimal [impact], if at all. Most work in the office so mobile is limited.
- Adds to frustration when out of the office as it's time consuming to search for an address or phone number and getting no results is frustrating.
Neither are simple to use, neither bring consistent results.
Do you think Salesforce Mobile delivers good value for the price?
Yes
Are you happy with Salesforce Mobile's feature set?
No
Did Salesforce Mobile live up to sales and marketing promises?
No
Did implementation of Salesforce Mobile go as expected?
Yes
Would you buy Salesforce Mobile again?
Yes