Brilliant solution to automate your Sale Processes
December 13, 2024

Brilliant solution to automate your Sale Processes

Khevana Patel | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Modules Used

  • SalesCloud
  • Chatter

Overall Satisfaction with Salesforce Sales Cloud

Salesforce Sales Cloud is a great solution for the end-to-end Sales and marketing processes for any business size. This is the engine for the Salesforce CRM. It has a great user interface which makes life easy for the team to follow plus it is highly customizable with point and click so no more waiting around the coding. It supports a wide range of reports and dashboards out of the box, so you can plug and play with it. Recently have been added so many AI features to make it a cutting edge solution as a CRM

Pros

  • Reports
  • Dashboard
  • Sales Process Tracking
  • Activity tracking
  • Customer touchpoints

Cons

  • Campaign
  • Joint Reports
  • Currency Management
  • Automated business processes
  • Single view of customer
  • Integrated systems
  • Trusted and validated data
  • Better data visibility through reports and dashboards
It has great features included with he base licenses, plus recent AI feature roll outs are way ahead of the other competitors out there in the market. The biggest thing is that it comes with the ready skeleton so you can start exploring or tracking from Day 0 without any customization.
Salesforce Sales Cloud has comparatively more customization capabilities, better report and dashboards, wide range of out of the box features and automation capabilities.

Do you think Salesforce Sales Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Sales Cloud's feature set?

Yes

Did Salesforce Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Sales Cloud go as expected?

Yes

Would you buy Salesforce Sales Cloud again?

Yes

It is great to track end-to-end sales processes which makes life easier for the sales team and they can spend less time on data entry and do more selling. It is great for reports/dashboards to give a clear picture and tracking to anyone from team members to execs. Salesforce Flow is the automation tool that is there to automate or integrate any business processes to reduce manual work and improve better tracking

Salesforce Sales Cloud Feature Ratings

8.7
Customer data management / contact management
10
Workflow management
10
Territory management
8
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
9
Contract management
8
Quote & order management
7
Interaction tracking
9
Channel / partner relationship management
8
8.7
Case management
9
Call center management
8
Help desk management
9
9.0
Lead management
9
Email marketing
9
9.5
Task management
9
Reporting
10
8.7
Forecasting
9
Pipeline visualization
9
Customizable reports
8
9.8
Custom fields
10
Custom objects
10
Scripting environment
9
API for custom integration
10
10.0
Role-based user permissions
10
Single sign-on capability
10
8.5
Social data
9
Social engagement
8
10.0
Marketing automation
10
Compensation management
10
10.0
Mobile access
10

Comments

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