At Your Service Cloud
Updated March 27, 2019
At Your Service Cloud
Software Version
Enterprise
Overall Satisfaction with Salesforce Service Cloud
The Service Cloud is being used by multiple users groups within the hospital I currently work at. We primarily use Cases, but we also have tapped into the Live Agent mobile features. Our customers primarily connect to our Users via mobile, so Service Cloud has allowed us to maintain high integrity when assisting customers.
- Easy to use
- Built on a Force.com platform like Sales Cloud
- Provide customers with world-class customer service
- Better reporting
- More training materials
- We've been able to save money on new hires as they're not needed.
- Customer satisfaction surveys are higher.
- Service continues to grow.
- Salesforce Community Cloud, Salesforce Lightning, Salesforce Marketing Cloud Email Studio and Salesforce Service Cloud
Service Cloud, in my opinion, serves the customer best compared to some of the other platforms. It allows a seamless initiative between the Sales and Service Cloud making onboarding easier. Whereas, the Marketing Cloud is still using Exact Target's layout which causes some confusion. The layout is ideal and easy-to-use.