Item: Salesforce Service Cloud
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

I am using Salesforce Service Cloud during QA. It is being used by a single department. It traces and rates the quality of your job. It is basically a CRM, advanced technology for managing the company relationship and interactions: this means that it improves business relationship[s] in order to grow your business (and your skills).

Pros and Cons

It helps you focus on your organization’s relationships with individual people — in my case colleagues
It provides support and additional services throughout the [colleague's] relationship.
It improves communication and support

Not so easy to manage
[The] interface seems a little bit complex (unnecessarily)

Return on Investment

Improve your skills
It is necessary in order to evaluate your process

Other Software Used

Microsoft Teams

Likelihood to Recommend

I think the idea behind a CRM is amazing. In this case, we have a product that can be a little bit [tough] to manage and the learning curve seems [never-ending]. Salesforce Service Cloud is useful because it lets you establish and set up connections in [real-time], especially in [a] big company. It traces everything (I am using this product during QA). I do like the [real-time] notification and the white interface. But it takes too long to make anything happen on Salesforce Service Cloud: [sometimes] it adds complexity to your job process.

Useful but complex

Software Version

Overall Satisfaction with Salesforce Service Cloud

Use Cases and Deployment Scope

Pros and Cons

Return on Investment

Other Software Used

Likelihood to Recommend

Salesforce Service Cloud Feature Ratings