1. Home
  2. Sales Enablement Software
  3. Salesken Reviews
  4. User Review of Salesken
A very Highly recommended calling and conversational intelligence tool in the market
December 06, 2022

A very Highly recommended calling and conversational intelligence tool in the market

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesken

We have explored and implemented Salesken for calling and conversation intelligence purpose in our organization for the inside sales team. We have explored multiple tools, but the value extracted from Salesken was the best and we had gone ahead with the decision. We also did a pilot of the tool before we have taken a decision to implement.
  • Calling features
  • Conversation intelligence
  • CRM integration
  • Direct calling
  • Localized numbers for some geographies
  • Pricing structure
  • Calling feature
  • CRM integration
  • Call metrics tracking for managers
  • Higher call rates
  • Higher connect rates
  • Conversation improvement
Of all the tools we explored such as Salesken, Slintel, Call hippo, we have finalized on Slintel for the simple reason that its user interface is one of the best and the overall features provided by Salesken is also something that solves our day to day needs perfectly. The pricing structure also played a key to some part. The call metrics dahsboard also made an impact when we were about to finalize our decision.

Do you think Salesken delivers good value for the price?

Yes

Are you happy with Salesken's feature set?

Yes

Did Salesken live up to sales and marketing promises?

Yes

Did implementation of Salesken go as expected?

Yes

Would you buy Salesken again?

Yes

. CRM integration will be only done post-implementation and the telephony tool which has only 1 feature of dialing calls manually and getting them logged.2. The caller ID (user-dedicated contact no.) will not support text msg and WhatsApp integration. In case you wanted to connect with a prospect on Whatsapp, you have to do it on your own but there are some complexities involved and not very feasible.

With very limited permissions access of the telephony tool, I found the user interface very simple and easy to use wrt to the other tools we evaluated previously.2. Also, after the discussion, I found that call disposition is easier in desktop wrt mobile applications- connected calls will be recorded and logged automatically -for other outcomes you have to log manually (need to confirm this)3. In terms of call drop rates, even with a limited sample size, I can say that it's fairly similar to the drop rates of personal no.. Will give updates on this again after making a few more calls