SAP Ariba Procurement and the things you might want to know about it
December 01, 2020

SAP Ariba Procurement and the things you might want to know about it

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with SAP Ariba Procurement

We have implemented SAP Ariba Procurement software across several departments in our organization. As we operate several backend systems [ERPs], we have rolled out Ariba to only some departments at this time. We are planning to roll out Ariba to other parts of the organization as part of our ERP-rationalization exercise over the next couple of years.

The reasons we are doing this implementation in several rollouts are -
  1. Change Management - for our end-users, it is a huge shift from making in-person, paper, email, and phone call based purchases. We want to see what is working and shift those learnings for change management to other rollouts.
  2. Supplier onboarding - to fully leverage the value of Ariba Procurement, having suppliers on board is critical. There may be requirements for training and technology shift on our supplier's part as well. So we have piloted with suppliers in some categories.
  3. ERP rationalization - as a huge organization, we have ERPs from several software vendors within our IT landscape. It only makes sense to rationalize these ERPs and then integrate them with Ariba. ERP rationalization is a multi-year project for us and so is Ariba rollout.
  • Workflow Management - SAP Ariba Procurement offers highly flexible and configurable workflow options. This helps business and administrators setup rules that apply to one or more departments, geographies, categories. A purchase document such as a Requisition, Invoice or Goods Receipt will show all the individuals or groups that need to approve it on the graphical user interface. Each approver or approver group will also have a reason showing against them as well.
  • User Interface - Ariba offers a consistent user experience across solutions. A user with experience using SAP Ariba Sourcing and Contracts will be able to adopt to SAP Ariba Procurement interface easily and vice versa. Every user's dashboard is organized with some common tiles to hold the recently used documents, actionable documents and common actions. Both end users and administrators have the ability to customize the dashboard content.
  • Guided Buying - Ariba offers an added layer of value to SAP Ariba Procurement in the form of Guided Buying solution. GB is aimed at casual buyers that need to finish purchases in a few clicks without having to worry about procurement policies. GB offers administrators the ability to configure policies that help end users make compliant purchases every time. A user will be able to complete a purchase smoothly within acceptable cost and categories. The same user will see a message such as 'This category is a restricted purchase for your role. Do you want to continue?' on the document. This kind of configurations help improve compliance significantly.
  • Purchasing content - SAP Ariba Procurement offers the ability to maintain Catalogs and Forms for purchase. Both buying and supplier organization have the ability to maintain these catalogs. Besides Ariba platform offers the ability to integrate to external catalogs such as Amazon for Business, Staples, eBay etc. So with SAP Ariba Procurement customers have access to a huge selection of items that their end users can buy from.
  • Lack of necessary context in Guided Buying. GB screen lacks complete context for some documents like Order Confirmation when compared to Ariba Procurement classic interface. Ariba is working to fill this gap though.
  • UI configurability. The location and visibility of certain sections or options on the screen is not fully configurable. E.g. we can't hide the print option on purchase orders if that's your organization need.
  • Integration - Ariba is recommending the implementation of Cloud Integration Gateway as the technology for integration. The tool itself needs to mature.
  • We were able to curb maverick spending and drive better spending towards pre-negotiated items.
  • Our spend visibility helped achieve better negotiation.
  • We had faster integration and implementation cycles due to product compatibility out of box.
  • We achieved better visibility into our department, category and supplier-wise spend.
  • System reports helped build change management strategy.
Integrated suite solutions -
  1. SAP Ariba Procurement offers ease of extension into other functional areas such as Sourcing, Contracts, Supplier Lifecycle, Performance and Risk management modules.
  2. It integrates with S4 HANA, SAP ERP with pre-built offerings from SAP.
  3. It has the ability to integrate via web services and file-channel with Peoplesoft, Oracle and other vendor offerings.
Product maturity -
  1. Ariba platform has leading capabilities in all the areas of its solutions - strategic and transactional procurement.
Supplier community -
  1. SAP Ariba Procurement has native integration capability with Ariba Network.
  2. Suppliers can publish catalog content and integrate their ERPs for an end to end automation.
Extensibility -
  1. SAP Marketplace lets customers pick and choose any of the apps from SAP Marketplace and integrate them into their IT Landscape.
  2. SAP is offering Open API capabilities for SAP Ariba Procurement and Ariba Network.
  1. We found that SAP Ariba Procurement User Interface is intuitive in nature. For administrators and superuser, the managed area gives access to more contextual information.
  2. End users also have an option to use Guided Buying whose user experience is like end-user applications.
  3. The product also has a rich set of notifications for workflows.
  4. Mobile App further improves the usability of the overall platform from supplier and buyer perspectives.
  5. For handling strategic documents such as contracts, electronic signatures can be done with one click sing DocuSign or Adobe eSign from Ariba screens.
The Good -
  1. SAP Ariba support comes with multiple options. The standard support model for all customers is the shared service model where the SLAs are acceptable.
  2. For customers with critical needs, a paid upgrade is offered in the form of 'Preferred support'. This paid service promises better SLAs and Best Practice literature and services from Ariba.
The Bad -
  1. Some service issues get caught in between SAP Ariba support and SAP support. This triage may result in a loss of time for customers.

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  1. SAP Ariba Procurement can be implemented in one of the following business processes. This establishes the fact that Ariba is your integrated suite for strategic and transactional procurement. It can be implemented and operated in parts or as a whole.
    1. Buying only - Requisitions to Purchase Order.
    2. Buying and Invoicing only - Requisitions to Invoice Reconciliation.
    3. Source to Pay - Source, Contract, Buy, and Pay.
  2. Integration capabilities
    1. SAP Ariba comes natively integrated with Ariba Network. You have access to millions of suppliers for Goods, Services including Contingent Workforce.
    2. SAP Ariba offers solutions such as Integration Toolkit, Cloud integration Gateway, and Netweaver PI mappings out-of-box which help faster and cost-effective integration activities.
    3. Compatible out of the box with other SAP backend products and middleware such as SAP PI/PO, S/4HANA, SAP ERP.