Please Invest in your Support Department
November 01, 2022

Please Invest in your Support Department

Benjamin Clark | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Ariba Procurement

We implement SAP Ariba Procurement as a Partner to customers to solve a myriad of business problems and address procurement needs.
  • Providing and enforcing procurement processes for end users to follow
  • Managing Contract and Catalog based Indirect Spend
  • (Guided Buying) A good User experience for end users purchasing items and following along in the process
  • Very complex settings at an administrative level
  • Incomplete integration with SAP product
  • The sprawling scope of "Ariba Procurement" is is difficult to manage and support
  • Guided Buying
  • Contract Compliance
  • Buying and Invoicing
  • Simplified the Approval Processes (after configuration)
  • Centralized catalog shopping
Great for end users (if configured correctly) but VERY difficult to configure and maintain
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product

Do you think SAP Ariba Procurement delivers good value for the price?

Yes

Are you happy with SAP Ariba Procurement's feature set?

Yes

Did SAP Ariba Procurement live up to sales and marketing promises?

No

Did implementation of SAP Ariba Procurement go as expected?

No

Would you buy SAP Ariba Procurement again?

Yes

The system is the best at what it does, but it requires serious investment and expertise in order to set up and run, and that is not always spelt out from the beginning.