Thoughts of our customers summarized.
Updated March 21, 2023

Thoughts of our customers summarized.

Sridhar Oruganti | TrustRadius Reviewer
Score 8 out of 10
Vetted Review

Overall Satisfaction with SAP Business Technology Platform

We are an IT Services and Systems integrator organization delivering SAP services for our customers across the globe. We have been suggesting and implementing for our customers to utilize SAP Business Technology Platform and the services within. Namely - Extension Suite services and Integration Suite services. We also have been awarded the winner of the SAP Business Technology Platform Integration Suite Hack2Build in the NA region, wherein we have showcased a solution we have implemented for one of our customers.
  • The feature set of the existing services is being enhanced heavily which would be useful to the customers.
  • Additional services to are being added to the BTP platform, some being even from non-SAP organizations. This, too, will help.
  • Clarity on the Terminology, architecture, including the environment (Neo, MultiCloud, Kyma etc).
  • Education to the customers on the purpose of BTP who are confused on how to start and how to utilize.
  • Clarity on which service exists in which Environment and a proper, clear roadmap. For now, even for some consulting organizations, this is fuzzy.
  • The initial spend for the services/licenses and the issues to go through to setup all the environments, global accounts, sub accounts, integration with Corp Identity providers is too much of work at the moment. It is currently outweighing the ROI.
  • Simplifying the SAP Business Technology Platform understanding, setup time based on what is bought by customers is very compelling.
Extensions, Integrations, Analytics, Automation, and some erstwhile Leonardo services are useful to develop any scenarios.
Of late, I am seeing a little laidback attitude from the SAP Support personnel, especially in and around BTP technologies and the support for many products/services under the platform. While I didnt raise a support ticket personally, my team does that and I dont hear very good feedback about the response times/resolution times from SAP. One of those things that could be improved.
  • Cloud Solutions
  • Integration with Other Systems

Do you think SAP Business Technology Platform delivers good value for the price?

Yes

Are you happy with SAP Business Technology Platform's feature set?

Yes

Did SAP Business Technology Platform live up to sales and marketing promises?

No

Did implementation of SAP Business Technology Platform go as expected?

No

Would you buy SAP Business Technology Platform again?

Yes

Extensions, Integrations, Analytics, Automation, and some erstwhile Leonardo services help develop any scenario. However, a general feeling among the customers I received feedback from is that SAP would eventually discourage customers from stopping developing anything and everything (for customizations) in the non-SaaS products. A proper clarity statement from SAP in this context to the customer base is extremely helpful. Moreover, the licensing of various systems/products/services became too complicated to understand. Too many different metrics across different Products. Architecturally, what is a prerequisite for what product/service is too hard to understand? Even the partner pricing app given for VAR partners too has very little information or not up-to-date information.

SAP Business Technology Platform Feature Ratings

Ease of building user interfaces
5
Scalability
7
Platform management overhead
5
Workflow engine capability
6
Platform access control
2
Services-enabled integration
7
Development environment creation
5
Development environment replication
6
Issue monitoring and notification
5
Issue recovery
5
Upgrades and platform fixes
6

Using SAP Business Technology Platform

  • Integration suite
  • extension suite
  • SAC
  • Data Intelligence, Data Warehouse Cloud
  • Extend successfactors product and many usecases
  • Integration between SAP systems (ECC/S4) with Amazon Market Place
  • Use process automation, workflow, Document Extraction service, OCR services and build a product for utility companies
  • similar to the explanations given in the previous question

Evaluating SAP Business Technology Platform and Competitors

Yes - non SAP RPA solutions, Databases from other product vendors
More or less the same

SAP Business Technology Platform Support

ProsCons
Kept well informed
Slow Resolution
Poor followup
Problems left unsolved
Difficult to get immediate help
Slow Initial Response
No. TDD licenses only
Tough to say positive for this. For example, an ongoing Workzone issue was resolved (Or steps were provided for resolution), only after month to month and half struggle. Either way, from a ever changing names of products/services standpoint, while teams are getting themselves educated, support systems for these products too must be made better.

Using SAP Business Technology Platform

ProsCons
Like to use
Unnecessarily complex
Difficult to use
Slow to learn
Cumbersome
Lots to learn
  • Initial administrative, accounts, sub-accounts structure, provisioning CF environment, services etc. But, after that, its too disparate for even a small team to master/learn the technologies.
  • CAP model based technologies

Upgrading SAP Business Technology Platform

Yes - A lot of hiccups in migrating from Neo to CF,
hiccups in migrating from PI/PO to SAP IS etc.
  • probably not reached that stage of calling any of those benefits yet, but, in the long run, probably yes
  • easier ways to migrate from older Neo to CF
  • easier ways to migrate from Older other integration technologies to SAP IS
  • easier, faster ways to migrate from Other data platforms to DWC, Datasphere etc.