Item: SAP Commerce Cloud
Rating: 9
Author: Nicole Glaros

Use Cases and Deployment Scope

SAP Commerce Cloud has allocated us with digital e-commerce capabilities that [have] leveraged customer engagement with us across multiple channels. We use this tool in three business units (Sales, Finance & accounting and Marketing) in our corporation.

Pros and Cons

SAP Commerce Cloud offers free CSS templates that ease progressive web application development to deliver an experience to customers based on location and device.
This solution has powerful search tools, that help our clients to get what they are looking for rapidly.
With built-in product content management, we are able to present the right products and services to the right clients.
Our company brand has improved by lifting search engine optimization rankings.

SAP Commerce Cloud offers poor WYSIWYG editor features to help customize websites to meet our needs. In order to get robust features, it requires integration with external tools like Simditor.

Return on Investment

Self-service capability allows customers to fulfill orders from anywhere at anytime.
SAP Commerce Cloud has integrated intelligent selling tools that add merchandising and recommendations [contained] on products and services that we are promoting.
By improving SEO results, we have gained more traffic on our website that ends up making purchases.

Scalability

SAP Commerce Cloud has enabled our business to scale high day by day by allowing us to add more products and catalogs from the experience and feedback that we get from our customers.

Ease of Integration

We have integrated SAP Commerce Cloud with multiple SAP and non-SAP tools to advance capabilities, export and import data between systems seamlessly. We have integrated SAP Commerce Cloud with Oracle Cloud ERP, which helps us filter customer data so [that] we can gain more experience with our clients in order to deliver the right services.

Alternatives Considered

Unlike SAP Commerce Clou, Wix does not have all eCommerce tools that we need to create and embed promotional campaigns that would [attract] more customers since it mainly focuses on web design and development.

Key Insights

Do you think SAP Commerce Cloud delivers good value for the price?

Yes

Are you happy with SAP Commerce Cloud's feature set?

Yes

Did SAP Commerce Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Commerce Cloud go as expected?

Yes

Would you buy SAP Commerce Cloud again?

Yes

Other Software Used

IBM Master Data Management on Cloud, Tipalti Approve, Concur Travel and Expense, IBM Datacap

Likelihood to Recommend

SAP Commerce Cloud suits e-commerce needs for all sizes of organizations that are looking to improve SEO on their brand online and customer engagement. Ever since we implemented this tool, we have maximized ROI by attracting more leads to make purchases by promoting our services.

Sophisticated E-commerce Software that Improves Brand SEO Rapidly Across all Search Engines

Modules Used

Overall Satisfaction with SAP Commerce Cloud