Item: SAP Commerce Cloud
Rating: 9
Author: Sachi Subaran

Use Cases and Deployment Scope

The company I worked at was struggling with its E-commerce platform and setting up features to increase sales growth. This is when our management came up with the solution of using SAP Commerce Cloud, a modern-day e-commerce platform that can easily simplify selling and buying processes to increase growth and sales conversions alongside retaining long-term customer loyalty.

Pros and Cons

Intelligent selling services
Product content management
Order management

An in-depth analytics dashboard could be added as a backend feature.
Pricing can be decreased.
Learning materials on the interface should be provided.

Return on Investment

Increased sales profit.
Decreased cost of ownership.
Increased engagement with the customers.

Scalability

The overall scalability of SAP Commerce Cloud was beyond our expectations. When we had a massive demand for goods and the competitiveness that arrived after the pandemic we had to go for rescaling options of increased demand and change. With all the changes, the ability to function well as the software was the most standing feature that we saw in SAP Commerce Cloud.

Ease of Integration

When it came to integrating our 3rd party applications into SAP Commerce Cloud we had to reach out to SAP support multiple times to clarify many doubts. The whole customer support team was very friendly and knowledgeable over this regard and helped us throughout. The integrations were made possible with SAP's best feature, SAP integration cloud - which is a multi-cloud platform to simplify integration processes.

Alternatives Considered

Salesforce Commerce Cloud

SAP Commerce Cloud is a unique software that stands out from similar products in the industry because of the breadth of features it offers. This includes AI-powered merchandising, guided selling, chatbots, and many other features that aid the buying process for the customer. This helps the business to derive more sales and profits with a very lower cost of ownership.

Key Insights

Do you think SAP Commerce Cloud delivers good value for the price?

Yes

Are you happy with SAP Commerce Cloud's feature set?

Yes

Did SAP Commerce Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Commerce Cloud go as expected?

Yes

Would you buy SAP Commerce Cloud again?

Yes

Other Software Used

SAP Integration Suite, SAP Litmos, SAP HANA

Likelihood to Recommend

SAP Commerce Cloud is a unique software that we use to customize to meet our specific business needs. This includes managing complex catalogues, and products for creating a hyper-personalized omnichannel experience for the user. These features are aided by AI-powered merchandising, guided selling, and many more supporting functions. Therefore it is a no-brainer that SAP Commerce Cloud suits our business needs.

A fantastic modern E-commerce solution!

Modules Used

Overall Satisfaction with SAP Commerce Cloud