Item: SAP Commerce Cloud
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use SAP Commerce Cloud for our B2B business selling POS products. Our previous solution was not integrated and required manual maintenance, data entry, and coordination between multiple groups. In addition, keeping the product list updated along with approved images required a separate team to manage. We had new requirements for user sign-on with the Assisted Service Module (ASM), so regional sales reps could order products on behalf of our B2B Partners.

Pros and Cons

Seamless integration with SAP backend for master data and sales order creation.
Image management and integration with OpenText Media Manager.
Business users can manager the product catalogs with ease.
Global platform with country-specific sites for language and currency.

Make migration from Accelerators to Spartacus more seamless.
PIM features/use cases.
User Maintenance/administration.

Return on Investment

Removed manual product and image site maintenance, allow reallocation of resources
Order accuracy and timeliness was significantly improved
Real-time availability check for products
Visibility to segmented inventory via storage locations

Scalability

The business users/admins were able to quickly segment products by brand, allowing for unique branding and header-less page design. As new products are added to the SAP backend, all characteristics and pricing automatically migrate to Commerce Cloud. We also segment our user sign-on (domains) by brand and allow targeting displays.

Ease of Integration

We had several requirements to integrate non-sap applications. Utilizing the standard API calls to backend databases for territory management allowed the user to experience their region in a unique way being able to view their accounts and targeted ship-to for mass deliveries. Standard integration plug-ins from OpenText Media Manager made image integration seamless, allowing for approved images to be sourced.

Alternatives Considered

Shopify Plus, Salesforce Commerce Cloud, Adobe Commerce (Magento Commerce) and Amazon Web Services

SAP Commerce Cloud has tight integration with the backend SAP allowing for our specific business requirements to be tied into the platform. The site user friendliness was intuitive and received nothing but positive feedback from the user community. Data integration and security were another key factors. The overall cost to support and maintain utilizing internal resources as much as possible and only supplement when needed.

Key Insights

Do you think SAP Commerce Cloud delivers good value for the price?

Yes

Are you happy with SAP Commerce Cloud's feature set?

Yes

Did SAP Commerce Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Commerce Cloud go as expected?

Yes

Would you buy SAP Commerce Cloud again?

Yes

Other Software Used

OpenText Media Management (OTMM), Salsify

Likelihood to Recommend

As part of the SAP ecosystem, this application layer allows for many different use cases from B2B and DTC. Utilizing a centralized master data approach has been key and has significantly reduced the maintenance cost and frustration with accuracy and integrity. The ASM module was another key feature to allow ordering on behalf of partners. We quickly added new features to allow for multiple ship-to addresses at the order line item level.

SAP Commerce Cloud actually delivers

Overall Satisfaction with SAP Commerce Cloud