In My Opinion, Difficult to Use
December 27, 2022

In My Opinion, Difficult to Use

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

Professional

Modules Used

  • Expense
  • Travel

Overall Satisfaction with SAP Concur

It is not easy to use Concur online. Takes way too long to add invoices and filter by them. It would benefit from some AI to make judgments based on the receipts. The mobile app doesn't integrate well with Microsoft sign-in, so I can't use that. Unfortunately, every corporation I've worked with has used Concur, and I don't have experience with alternatives. It manages the business problem of tracking employee expenses.
  • Data recording
  • Established brand
  • It is just so difficult to upload receipts.
  • Take too long, too manual.
  • Detect fraud
  • Tracks tips
  • SAP Concur
I haven't used an alternative corporate solution. However, when I was working with a mom-and-pop coffee shop years ago, they had an application that was much more user-friendly, albeit, less enterprise-ready.
Oracle, it integrates easily.
Tracking and categorizing expenses.
It manages them, just in a difficult to use way.

Do you think SAP Concur delivers good value for the price?

No

Are you happy with SAP Concur's feature set?

No

Did SAP Concur live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Concur go as expected?

I wasn't involved with the implementation phase

Would you buy SAP Concur again?

No

When uploading receipts and marking what they were used for. It doesn't seem to let you change things easily also. Or upload multiple receipts at once. To provide a concrete example, I travel significantly for work. In order to submit invoices for expenses, I have to separately upload 10-30 receipts. Spending 2-3 hours per trip to input all of the information into SAP Concur. For a platform with so many frequent travelers, there should be an automatic portion of this. I shouldn't have to edit each receipt. It should be able to handle a bulk upload and sort through the receipts with AI. I'm surprised that there isn't a competitor who has a solution that could save that time and headache and replace Concur. ROI-wise, let's say the average traveling business person is making $75/hour and is traveling 2x per month. Let's say the quicker employees can do their expense report in 1 hour - that is $75 per report. Now for a large enterprise, let's multiply that by 500 traveling employees per month at 2x per month. That's $75,000 monthly in employee time that could be saved and directed towards revenue-generating activities if a competitor came along and had a good system for sorting the receipts automatically.

SAP Concur Feature Ratings

Employee Expense Reporting
1
Corporate Card Reconciliation
5
Customizable Approval Policies
5
Financial Document Management
5
Payment Status Tracking
6
Payment Audit Trail
7
Duplicate Bill Detection
7
Advanced OCR
6
Electronic Funds Transfer
5