A platform for every need, but with small gaps.
October 07, 2019
A platform for every need, but with small gaps.
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with SAP Conversational AI
The platform was used by me and my project manager. Using SAP Conversational AI, we have developed an application commissioned by a large company to generate a bot to help workers generate request tickets. In particular, users needed to be able to send photos about the damage to the workplace/structure they detected, submit a detailed description of tech problems they faced (including software or hardware), and be able to book a meeting room. The bot was also able to answer FAQs and provide business contacts based on the context and priority of the request.
- The simplicity of logical development of the chatbot, in part thanks to a block development environment.
- You can easily connect to Facebook Messanger, Telegram and other messaging platforms, offering a small detailed tutorial for each one. If you want to link to a site, it offers a simple interface to customize the chat mask, so it generates a simple snippet that you just need to copy and paste.
- Except in special implementations, it's sufficient to know JSON technology and some syntax for the management of the "memory" to develop a complete bot, without writing a line of code.
- The platform does not handle the sending of photos by users, blocking several use cases in which a chatbot would be very useful.
- The integration with SAP's universe is very limited.
- The pricing for reselling your chatbot is quite high, and therefore products for small customers will be expensive while the price normalizes for larger projects.
- If used internally, it is useful for acquiring leads and statistics.
- A good developer, project manager, and stakeholders are enough to get a great product out of it.
- It has allowed us to easily, and without huge investments, pivot to bots, which is very fashionable and in great demand by the market. Very few technologies and in particular very few platforms allow us to develop our business so quickly.
We selected SAP Conversational AI because we are a big group in constant development that invests in technology that is easy to use and has a good support community.
Do you think SAP Conversational AI (discontinued) delivers good value for the price?
Not sure
Are you happy with SAP Conversational AI (discontinued)'s feature set?
Yes
Did SAP Conversational AI (discontinued) live up to sales and marketing promises?
Yes
Did implementation of SAP Conversational AI (discontinued) go as expected?
Yes
Would you buy SAP Conversational AI (discontinued) again?
Yes