Review of SAP Conversational AI
Updated November 26, 2019
Review of SAP Conversational AI
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with SAP Conversational AI
For the following reasons, SAP Conversational AI is being used in our organization:
- Enables immediate responses to our Business Users’ SAP and support related questions in French and German during and outside of office hours anytime, anywhere through the Group Mutual Web site or HelpDesk system.
- Conveys a positive and modern image to our Users, many of which have successfully embraced the chatbot, as evidenced by a 75% first-time resolution rate.
- Natural language processing.
- Integration with social networks and legacy systems.
- User-friendly.
- Predefined templates/BOTs.
- Minimum or no code; can be configured by any business user.
- Task scheduler.
- High quality.
- High value.
- Less time spent on redundant tasks.
Not applicable.
Do you think SAP Conversational AI (discontinued) delivers good value for the price?
Yes
Are you happy with SAP Conversational AI (discontinued)'s feature set?
Yes
Did SAP Conversational AI (discontinued) live up to sales and marketing promises?
Yes
Did implementation of SAP Conversational AI (discontinued) go as expected?
Yes
Would you buy SAP Conversational AI (discontinued) again?
Yes
Evaluating SAP Conversational AI and Competitors
- Product Features
- Product Usability
- Product Reputation
- Analyst Reports
- Third-party Reviews