Work in progress.
October 14, 2019
Work in progress.
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with SAP Conversational AI
SAP Conversational AI is used for an HR chatbot. It answers simple questions related to expenses but also is integrated with our SAP SF EC using webhooks, using CPI. In its current status, it serves just our UK team of about 300 employees.
- Recognize intents in different languages
- Easy to use
- Channels
- It should include scripting capabilities (just small snippets) as is very complicated to incorporate better logic when comparing memory status
- It should provide a list of possible intents, not just the main one
- Not easily integrated with other SAP products
- Does not have the capability of "scanning" documents and provide answers based on that doc. Other competitors are better prepared in this regard
- Voice recognition
- Better tracing and logging... maybe debugging
- ROI is still under review.
Do you think SAP Conversational AI (discontinued) delivers good value for the price?
Not sure
Are you happy with SAP Conversational AI (discontinued)'s feature set?
Yes
Did SAP Conversational AI (discontinued) live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of SAP Conversational AI (discontinued) go as expected?
Yes
Would you buy SAP Conversational AI (discontinued) again?
No