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SAP CAI is amazing!
October 17, 2019

SAP CAI is amazing!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Conversational AI

This was used in a pilot run for a support project to make data easily available to customers without waiting for a support team to reply back. With the help of SAP CAI, we were able to get the table level data onto the customer ticketing tool which reduced the information time, reduced new ticket creation, and reduced man hours.
  • Multiple language support.
  • Short implementation time.
  • API based, so easily integrated with other tools like Skype for Business and social.
  • Better knowledge centers/forums to train SAP consultants on this technology. No good best practices found on SAP training hub nor on SAP provider (SAP SCN/ FAQ etc). Would like something like SAP best practices for core modules. We find documentation is missing.
  • Reduced wait time.
  • Real-time information available on mobile/official social media platform.
With built-in connection to SAP database (via SAP Cloud Foundry HANA studio), we believe it was a strong choice against AWS for the following:
  • Information security/simplicity - All information remains under one SAP solution.
  • Easy integration - No third party API needed to use or buy SAP CF. SAP CAI integrates easily.
  • License - Pay per service is really good, we pay for only what we consume.
This was our first pilot run on our support project and we found that SAP CAI implementation time is much much shorter and simpler to deploy. It is like "ready to use."
The only problem we found was documentation on how to use/ deploy/ etc. It would be great if best practices available were available.

Do you think SAP Conversational AI (discontinued) delivers good value for the price?

Yes

Are you happy with SAP Conversational AI (discontinued)'s feature set?

Yes

Did SAP Conversational AI (discontinued) live up to sales and marketing promises?

Yes

Did implementation of SAP Conversational AI (discontinued) go as expected?

Yes

Would you buy SAP Conversational AI (discontinued) again?

Yes

Well suited where users request a lot of information ( like PO status, customer status/information, table level information). SAP CAI reduced the wait time for users to create a new ticket in our ticketing tool and the wait for a reply from offshore support (who were in different time zone and had to keep on checking on ticket status). With SAP CAI, information is received without human interaction in real-time. It also works on mobile (thanks to API integrations which connects on all social media pages).