SAP Conversational AI for the first lead
October 21, 2019

SAP Conversational AI for the first lead

Alex Koss | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Conversational AI

We use it to implement a simple Chatbot for our own website. With the way the user interface works we could use it in other departments and other people could implement conversational flows. This way we don't need engineers to work the bot. With simple CSS manipulation we can make the bot look the way we want it to.
  • Simple User Interface
  • Simple Backend to work with and easy implementation of conversational flows
  • Fast response time
  • The overall uptime of the servers
  • The options to customize the UI
  • Positive because people are on the website longer
  • Better lead generation
The Mirosoft bot framework is less user focused and more aimed at developers. I would recommend using SAP Conversational AI in scenarios, where people in the marketing division have to use the bot and implement new questions. For small to medium sized conversations I would recommend Sap Conversational AI.
The support is super responsive and the bot with its framework is well documented. With the built in templates you can create a bot in under a minute. The multi language support makes it easy to deploy a bot on a internationally used website. The chat support is best for smaller questions.

Do you think SAP Conversational AI (discontinued) delivers good value for the price?

Yes

Are you happy with SAP Conversational AI (discontinued)'s feature set?

Yes

Did SAP Conversational AI (discontinued) live up to sales and marketing promises?

Yes

Did implementation of SAP Conversational AI (discontinued) go as expected?

Yes

Would you buy SAP Conversational AI (discontinued) again?

Yes

Well suited for easy conversational flows without the hassle to manage coding with an expert. Small to medium sized conversations are good to implement. I don't think that deeper conversations would be a problem, but it is initially very time consuming to implement a conversational flow over the backend with drag and drop.