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Nice but only for English
November 14, 2019

Nice but only for English

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Conversational AI

We used it to prepare a POC for a contest. We needed to let a user insert a warning notice by just using his voice.
  • Guide new users in onboarding process.
  • Let user talk freely without reading from a screen or pressing in it.
  • Gaining general information from user before engaging a real employee.
  • Other languages besides English.
  • Let organize workflows drive the conversation.
  • More standard domains.
  • We didn't use it in a productive environment.
We could have used the iOS native support for this kind of thing but it wouldn't have covered a scenario as difficult as ours.
We didn't have anything to do with the support because it was just a POC but the tutorials are really nice.

Do you think SAP Conversational AI (discontinued) delivers good value for the price?

Not sure

Are you happy with SAP Conversational AI (discontinued)'s feature set?

No

Did SAP Conversational AI (discontinued) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Conversational AI (discontinued) go as expected?

Yes

Would you buy SAP Conversational AI (discontinued) again?

Yes

It is really useful when used in English but I really found it difficult to use for instance in Italian. It's really important to have support for more languages because it's important to keep the use of chatbot simple.