CAI looks promising, awaiting value
November 18, 2019

CAI looks promising, awaiting value

Vighnesh Kamath | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Conversational AI

Used for Ease of Approval Processes for Data Governance. Used by the specific department that does usability analysis. SAP CAI makes it easier to use the interface on the go.
  • Ease of use
  • Fewer clicks & navigation
  • Performance wise, the product is quite good
  • Does not provide out of box support for attachment upload or screenshot processing to the bot
  • The CAI Chatbot endpoint doesn't connect directly to our business logic and needs expensive implementation changes
  • Authentication process is not available within CAI, it relies on other third party provider
  • Positive is terms for it being a modern-day web technology feature.
  • No end-user training needed.
  • Quicker adoption by different hierarchy of users.
I've used Google Assistant which uses DialogFlow API. It seems to have excellent voice support out of the box compared to CAI.
Tech Support is good over Slack, but could have been quicker.

Do you think SAP Conversational AI (discontinued) delivers good value for the price?

No

Are you happy with SAP Conversational AI (discontinued)'s feature set?

No

Did SAP Conversational AI (discontinued) live up to sales and marketing promises?

No

Did implementation of SAP Conversational AI (discontinued) go as expected?

Yes

Would you buy SAP Conversational AI (discontinued) again?

Yes

CAI is good for handling transnational data which doesnt need extensive analysis. Processes that are to be completed on the fly. If for a particular process we need more than 8 steps, then we tend to lose the context of the conversation.