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Good, would love to pay for it.
November 18, 2019

Good, would love to pay for it.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Conversational AI

We are evaluating this technology for recommending it to our customers and possibly integrating it into our stack. The first impression is very good. It seems to do quite well what we need it to do.
  • Ready-made.
  • Reputation from SAP behind the product.
  • Good APIs.
  • A beginner needs a bit of training.
  • It is a free product so I hesitate a bit. I'd feel more comfortable if it costs a bit.
  • Well documented.
  • Good community.
  • Intercom
Intercom is featuring a similar product but without the same robust set of APIs.
Did not use it since I have not needed it. But everything seems to be well in place: support links, help documents and so on.

Do you think SAP Conversational AI (discontinued) delivers good value for the price?

Not sure

Are you happy with SAP Conversational AI (discontinued)'s feature set?

Yes

Did SAP Conversational AI (discontinued) live up to sales and marketing promises?

Yes

Did implementation of SAP Conversational AI (discontinued) go as expected?

I wasn't involved with the implementation phase

Would you buy SAP Conversational AI (discontinued) again?

Yes

I like that it is well integrated into services like Amazon Alexa, Slack, Facebook Messenger and others. Plus: the APIs are robust and well documented. It is a hassle-free product that gives you results really fast. It is also good that you can have multiple bots that allow you to demo the product in front of various (potential) customers.