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Experimental Evaluation Yielded Positive Results
November 22, 2019

Experimental Evaluation Yielded Positive Results

Timo Denk | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Conversational AI

We use SAP Conversational AI for testing purposes internally. As the holder of the company I experiment with the latest technologies before customers request them. Once customer inquiries reach us, we would then already have some experience and prior knowledge in the field to consult properly. It therefore does not solve any business problems as of now but is used rather for experimentation purposes. Also, we build demo products with new technologies to show them off on YouTube and a chatbot might be a future project of this kind.
  • Great user interface
  • Quick sign-up to first chat bot time
  • Well working machine learning algorithms that understand conversations well
  • Add more predefined skills
  • Explain better on the web page where the limitations of the current technology are, e.g. is it working with negations, say "The movie was great and everything was great is not what I think".
  • None so far, because it was only used for experimentation purporses
SAP Conversational AI is superior to rule-based solutions because they cannot understand a plurality of words such as synonyms. Rule-based systems may for example search for trigger words like "invoice" or "receipt" and recognize those just as well as the neural (?) models used by SAP Conversational AI, however, they cannot handle typos and do not deal well with other synonyms that the chat bot creator might not have conceived. We did not evaluate against other solutions in the industry, only against the hand-crafted programs.
I cannot rate the "overall support" because I am not aware of what that is.

Do you think SAP Conversational AI (discontinued) delivers good value for the price?

Not sure

Are you happy with SAP Conversational AI (discontinued)'s feature set?

Yes

Did SAP Conversational AI (discontinued) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Conversational AI (discontinued) go as expected?

Yes

Would you buy SAP Conversational AI (discontinued) again?

Yes

It is well suited for a chat bot that is integrated with users to handle user requests that come in in large numbers. In such cases costs can be saved and staff can be replaced. It is less well suited for highly variable requests that come in in small numbers. If customers describe their problem in great detail the bot has problems understanding the specifics (which makes sense, because the rule-based extraction logic cannot comprehend it).