Overall Satisfaction with SAP Conversational AI
SAP Conversational AI is primarily used in chatbots to help customers navigate different products in an e-commerce setting. It's low on code so it can be easily integrated with current systems or legacy systems. It provides an end-to-end bot-building platform to companies that want to start exploring new AI use cases.
- Chatbots.
- Text Processing.
- Bot training and Bot testing.
- Natural language processing features.
- Bot connector doesn't get integrated with multiple messaging channels.
- Pricing can be made more competitive.
- Demos can be made more intuitive for customers with no prior experience.
- Deploying chatbots is very easy.
- Bot testing, analytics and connectivity is simple.
- Companies can use this with no pre-existing infrastructure.
- For the most part, the product delivers value on ROI.
The platforms have similarities in terms of making the organization more data-driven. However, the use cases are different. SAP Analytics Cloud is used for reporting, deploying dashboards, and scheduling timely delivery of reporting and analytics. SAP Conversational AI is a more front-end product that end users can directly use to navigate the web application better. Both have strengths in their respective areas. Conversational AI is more recent and cutting edge.