I recommend SAP CRM
February 19, 2016
I recommend SAP CRM
Score 8 out of 10
Vetted Review
Verified User
Software Version
SAP CRM (legacy editions)
Modules Used
- SAP CRM Sales
- SAP CRM Marketing
- SAP CRM Service
- SAP CRM Interaction Center
Overall Satisfaction with SAP Sales Cloud
We use SAP CRM as a customer interaction tool. We take calls and then service tickets are created. Apart from that we use SAP CRM to create sales orders and all sales related documents.
- It is a web based application that can easily be accessed from any where.
- It works on a framework which is well versed and simplified.
- Concept of BOL makes it really easy to handle the application. The database is hit only once when we are either going in or coming out of application which reduces hits on the database.
- Performance has always been a problem with SAP CRM. As a standard application it is pretty fast but once we start customizing it becomes pretty slow.
- It is difficult to handle once the data count increases. Things get really slow.
- CTI integration can be cumbersome some times. Many times a call just drops off and some times it never ends.
- Customer service has improved.
- Users can just run a URL instead of installing SAP GUI.
- Customizing has become really easy.
We have SAP installed and we needed an application which could interact with already existing data from SAP. SAP CRM was the best fit as it was built on the same platform.