Item: SAP Sales Cloud
Rating: 9
Author: Aononna Tazin

Use Cases and Deployment Scope

Some departments in our company use SAP CRM. It's simple to use, intuitive, and a one-stop shop for everything I need. It simplifies travel and expense reporting because it's all in one place. Many tasks, such as managing sales or providing customer service, have been completed on the platform without using multiple services. Billings, sales orders, customer orders, balance sheets, and profitability are easily handled and tracked. These tools provide a comprehensive view of how customers are performing.

Pros and Cons

The platform makes it easy to monitor progress and generate and view reports, which helps us better understand the data we've gathered.
Case management from beginning to end is excellent, and the mobile application is incredible but somewhat limited in functionality, although it is well worth using.
Intuitive and easy to use, it is possible to manage multiple emails and establish a pattern for automated responses.

Compared to other CRM products, this one is more difficult to learn and use.
SAP CRM isn't particularly user-friendly or efficient, and it could stand to be more so.
Managing another SAP machine is costly and requires more system design/configuration.

Return on Investment

It resulted in a high rate of return on investment while also increasing overall efficiency.
Small businesses can save money by removing unnecessary software from their systems.
It has enabled us to integrate multiple departments into one infrastructure seamlessly, thus future-proofing our business processes.

Alternatives Considered

Sage 50cloud Accounting (formerly Sage 50 Accounting), Salesforce Commerce Cloud, Microsoft 365 Business Premium, Unit4 Enterprise Resource Planning (ERP) and formerly Unit4 Business World

I am pretty familiar with CRM tools and haven't had a chance to work with other devices. But I'm sure this is the best on the market right now. Our IT department advised us to switch from Sage to SAP, so we did. That's why SAP CRM is superior to the other programs, and their interfaces and commands would have been better.

Key Insights

Do you think SAP Sales Cloud delivers good value for the price?

Yes

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Sales Cloud go as expected?

Yes

Would you buy SAP Sales Cloud again?

Yes

Other Software Used

Unit4 Enterprise Resource Planning (ERP), formerly Unit4 Business World, HubSpot Sales Hub, SAP Agile Data Preparation, Avaya Cloud Office, Jira Software

Likelihood to Recommend

SAP CRM is a well-designed platform for small to medium-sized businesses that want to manage their customer-centric operations through a single pane of glass. Changes can be made quickly and easily for different scenarios. Many features allow flexibility and scalability, making it ideal for large industries with significant capital and customer bases. Data automation helps maintain a healthy relationship with customers.

Support Rating

It is impossible to match the level of support provided by SAP CRM. It doesn't matter if it's official vendor support or online forums. Taking into account the tool's worldwide reach, the vendor's support is excellent globally.

Usability

In short, SAP CRM is a complete service that will help improve marketing strategy and productivity. It covers various topics, from big data analytics to resource management and housing sales data. SAP CRM has a long list of features and can do them all.

"SAP- easy to learn, implement, friendly and safe and customizable, lots of options."

Software Version

Modules Used

Overall Satisfaction with SAP Sales Cloud