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Review from User with Simple Needs
Updated January 17, 2018

Review from User with Simple Needs

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

SAP Crystal Reports

Overall Satisfaction with SAP Crystal

We're small; the whole org uses it. Helps translate data from an older database into files/data we can use.

  • Translating data into formats we can use
  • Makes reports easily repeatable
  • Still not very user-friendly when trying to build a report
  • No great info on how to use
  • other
We did not compare - picked by IT company.
[It's] not good for people who don't normally work with or understand concepts of a database - not easy for some front end users.

SAP Crystal Feature Ratings

BI Platform ()
Not Rated
Supported Data Sources ()
Not Rated
Not Rated
Pixel Perfect reports
Not Rated
Customizable dashboards
Not Rated
Report Formatting Templates
Not Rated
5.0
Drill-down analysis
Not Rated
Formatting capabilities
4
Integration with R or other statistical packages
Not Rated
Report sharing and collaboration
6
8.0
Publish to PDF
8
Report Versioning
Not Rated
Report Delivery Scheduling
Not Rated
Delivery to Remote Servers
Not Rated
Not Rated
Pre-built visualization formats (heatmaps, scatter plots etc.)
Not Rated
Location Analytics / Geographic Visualization
Not Rated
Predictive Analytics
Not Rated
6.0
Multi-User Support (named login)
6
Role-Based Security Model
Not Rated
Multiple Access Permission Levels (Create, Read, Delete)
Not Rated
Single Sign-On (SSO)
Not Rated
Not Rated
Responsive Design for Web Access
Not Rated
Mobile Application
Not Rated
Dashboard / Report / Visualization Interactivity on Mobile
Not Rated
Not Rated
REST API
Not Rated
Javascript API
Not Rated
iFrames
Not Rated
Java API
Not Rated
Themeable User Interface (UI)
Not Rated
Customizable Platform (Open Source)
Not Rated

Using SAP Crystal

5 - We are a small staff and most folks work on several aspects of the organization. The individuals using crystal reports make come from various areas of our organization - mainly operations focused. Crystal reports serves as our main reporting function for the organization's database, so it's used for many reasons, e.g., rental of mailing lists, dashboard information for statistical purposes, e.g., how many renewing, how many new, how long certified, also used for exporting data for use with excel for inhouse mailings or outside email blast communications.
We're too small for in-house 'support' of Crystal reports. We have an outside IT company that handles any issues. Creating reports, etc. are usually able to be handled by current staff. Wouldn't honestly say the most user-friendly or intuitive for a typical user in our company, but we are able to make it work and it provides us with data needed in most instances without outside help. The tech company does handle setting up more complicated reports/layouts.
  • Hard to say at this time.
  • Verification statements
  • export data for use with other software
  • statistical review
  • Create a verification statement with history from database

Using SAP Crystal

Gives us data needed, but not always easiest to use.
ProsCons
Easy to use
Unnecessarily complex
Requires technical support
Slow to learn
Cumbersome
Feel nervous using
Lots to learn
  • creating new reports from previous ones
  • laying out mailing labels
  • selecting records
  • laying out new reports