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SAP CDC ( GIGYA ) implementation journey
Updated February 26, 2023

SAP CDC ( GIGYA ) implementation journey

Rishabh Kashyap | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • SAP Customer Identity and Access Management for B2C

Overall Satisfaction with SAP Customer Data Solutions

We have implemented SAP CDC for a B2C mobile application for an automobile servicing firm. The users through the CDC screen sets would be able to register to the application, we have a process in place for the verification of the user, we also have set up various other functionalities like profile update, password reset, third party SMS provider ( for verification ), etc. to provide a customer-friendly experience. The entire practice has targeted solving some of the key business pain points. We are now successful in getting a common cloud for all users. The idea is to extend the user base to other B2C applications as well. It will reduce the hassle the customers go through while manually registering for each of these applications. Getting the entire servicing process online has also reduced inaccuracies that were happening in offline mode. Now the company has a clear picture of the number of customers logging into the application daily, the average time spent on each section, and detailed analytics on customer habits.
  • Unifying the user database for multiple applications
  • having different, customizable interface for each application
  • provide a detail analytics on the user habits
  • having separate domains ( cloud spaces ) for different environments, we can also have multiple domains if we need different storage for two different apps
  • Needs more Client side APIs to do search query
  • Needs more customizable screensets
  • Some screensets have rigid behaviors, like mobile login screens, we need a more customizable way of implementing these
  • Ideal for customer retention
  • We are able to track visitors and customers and their regularity
  • Increased overall customer lifetime value throughout all B2C apps
As of now, we haven't faced any issues like application errors or unplanned outages. The application, however, is updating on regular basis, just recently we had a UX update on the CDC console. Sometimes it is tough to follow through with a new UX update as a developer. But overall there was no issue faced by the customers. However it would be helpful if CDC would support more SMS providers, currently, we just have two of them however they do support adding third party SMS providers

Do you think SAP Customer Data Solutions delivers good value for the price?

Yes

Are you happy with SAP Customer Data Solutions's feature set?

Yes

Did SAP Customer Data Solutions live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Customer Data Solutions go as expected?

Yes

Would you buy SAP Customer Data Solutions again?

Yes

Currently, this RaaS service seems to be fit for any registration-based requirement where we need to use the same database for multiple applications as it unifies the entire customer base and presents the data in a singular fashion which is ideal for a business. Though I would not advise this solution for small enterprises with singular B2C application.