SAP Extension Suite (formerly part of SAP Cloud Platform) - Need Improvement
August 11, 2021

SAP Extension Suite (formerly part of SAP Cloud Platform) - Need Improvement

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with SAP Extension Suite (formerly part of SAP Cloud Platform)

SAP Extension Suite (formerly part of SAP Cloud Platform) is currently being used by HR and IT department of the clients. It is immensely powerful and gives maximum efficiency and agility by closing process gaps and enhance application capabilities with workflow and task automation. It provides the capacity to augment, develop and build business applications with ease and provide predefined automated content.
  • Workflow and Task Automation
  • Single Access point for all tools
  • Highly secured and provide best user authentication
  • Require lot of effort to train and use
  • Expensive when compare to its competitor
  • Automation need time and require customization
  • Difficult to achieve customization
  • Expensive for small clients
  • 24/7 support from SAP for any issues
  • Oracle API Platform Cloud, Azure Bot Service (Microsoft Bot Framework), Cloud Management for Microsoft 365 and powered by AvePoint Cloud
Our clients are using SAP tools like SDI, SLT, HANA , BODS and BW/BI. It is cheap to buy the license in bundle. Provide excellent automation and predefined content. Increase the user productivity and efficiency.
We have deployed Chatbot for the HR team as 1st point of escalation. This has increased the efficiency of the team by 70%. We were able to reduce the error and risk, thereby reducing human dependency. The chatbot is 24/7 deployed and has end-to-end processes support. Have an excellent mobile interface is really appreciable.

Do you think SAP Extension Suite (formerly part of SAP Cloud Platform) delivers good value for the price?

No

Are you happy with SAP Extension Suite (formerly part of SAP Cloud Platform)'s feature set?

Yes

Did SAP Extension Suite (formerly part of SAP Cloud Platform) live up to sales and marketing promises?

Yes

Did implementation of SAP Extension Suite (formerly part of SAP Cloud Platform) go as expected?

Yes

Would you buy SAP Extension Suite (formerly part of SAP Cloud Platform) again?

No

It provides excellent automation for the HR team, where they want to integrate the workday and other data bases. Gives a real time chat bot for the HR team and increases their efficiency. Not suitable for the smaller organization, as it is expensive and requires a lot of effort to train.